According to a market report by Lucintel, the future of the global customer experience business process outsourcing market looks promising with opportunities in the automotive, BFSI, healthcare, manufacturing, media & entertainment, IT & telecommunication, and travel & hospitality markets. The global customer experience business process outsourcing market is expected to reach an estimated $163.0 billion by 2030 from $90.5 billion in 2024, at a CAGR of 10.3% from 2024 to 2030. The major drivers for this market are increasing popularity of automated customer service among companies and increasing customers inclination to communicate with businesses via mobile texting and live web chat.
A more than 150-page report to understand trends, opportunity and forecast in customer experience business process outsourcing market to 2030 by service type (inbound and outbound), outsourcing type (onshore, offshore, and nearshore), end use (automotive, BFSI, healthcare, manufacturing, media & entertainment, IT & telecommunications, travel & hospitality, and others), and region (North America, Europe, Asia Pacific, and the Rest of the World).
Lucintel forecasts that, within the service category, outbound will remain the larger segment over the forecast period.
Within the end use category, IT & telecommunication will remain the largest segment.
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In terms of regions, North America will remain the largest region over the forecast period.
Accenture, Automatic Data Processing, Cognizant Technology Solutions, Concentrix Corporation, Firstsource Solutions, Fusion BPO Services Group, Genpact, Infosys, International Business Machines Corporation, Tata Consultancy Services are the major suppliers in the customer experience business process outsourcing market.
This unique research report will enable you to make confident business decisions in this globally competitive marketplace. For a detailed table of contents, contact Lucintel at +1-972-636-5056 or write us at [email protected] To get access of more than 1000 reports at fraction of cost visit Lucintel's Analytics Dashboard.
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At Lucintel, we offer solutions for you growth through game changer ideas and robust market & unmet needs analysis. We are based in Dallas, TX and have been a trusted advisor for 1,000+ clients for over 20 years. We are quoted in several publications like the Wall Street Journal, ZACKS, and the Financial Times.
Contact:
Roy Almaguer
Lucintel
Dallas, Texas, USA
Email: [email protected]
Tel. +1-972-636-5056
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